Returns & Exchanges
Online Shipping & Returns
- Currently you may experience delays in the processing and shipping of your order. Next day delivery and express shipping are not available. Please note, at this time product availability may be limited.
- We are providing complimentary standard shipping and delivery for online orders.
- If we are unable to fulfill your order or are experiencing a significant delay in shipping, you will be contacted by an online support representative. If you have questions about your order or product availability please contact our online customer support team at 1-800-465-6193 or [email protected].
IMPORTANT COVID SHIPPING UPDATES
We want you to love your jewelry purchase! If you aren’t satisfied with your James Free Jewelers purchase you can send it back with our hassle-free return policy. Please read the details below for more information and contact us with any questions; 1-800-465-6193 or [email protected].
Hassle-Free Jewelry Return Policy
Returns must be received within 30 days of the original shipment date in a new and unused state, in perfect condition with all tags, including the “Do Not Remove” tag and stickers attached. James Free Jewelers will not accept any returns if the product shows signs of wear, usage, has been altered from its original condition or sized.
Returns and exchanges are accepted within two weeks of delivery date on timepieces that are unworn and unaltered from their original condition with all tags attached, warranty card included, and original packaging included.
Free return shipping is limited to a maximum one return per item. Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.
Timepiece Return Policy
Returns and exchanges are accepted within two weeks of delivery date on timepieces that are unworn and unaltered from their original condition with all tags attached, warranty card included, and original packaging included. A 30% restocking fee is required for all timepiece returns, this will be applied to your refund.
Free return shipping is limited to a maximum one return per item. Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.
Special Orders
All special orders require a non-refundable deposit of 30% of the total price. Orders cannot be canceled or amended after 24 hours of placing the order. Changes or cancelations made to special orders outside the initial 24-hour period are not eligible for a refund or refund of the deposit. Please note that all special orders are non-refundable, but they can be exchanged for another item of equal value or towards an item of greater value.
Holiday Return Extension
If you have placed your order on or after November 15th, 2021 your return window is extended to January 6, 2022 or 30 days after your purchase.
Custom Orders
All custom orders require a non-refundable deposit of 50% of the total price upon the placement of the order. The remaining balance of the order is due at completion. No returns or exchanges are allowed on custom orders. All sales are final.
Returning Piercing Earrings
Earrings purchased and used for piercing cannot be returned or exchanged due to strict health standards. All earrings purchased with the intent of piercing are final sale.
Returns & Exchanges Frequently Asked Questions
How do I return or exchange an item?
If you would like to return or exchange your purchase and you’ve had your applicable item for less than 30 days and it is in new or unworn condition, please follow the below steps.
How long does it take for a return to be processed?
Our goal is to process your return as quickly as possible, so your funds can be returned to your account. All returns are processed within 5-7 business days after receiving the returned item. If you need your return expedited please contact our online customer service team at 1-800-465-6193 or [email protected].
How are refunds credited?
All refunds are credited to your original payment method or as a store credit.
Do I need a receipt from my purchase?
Returns and exchanges do require the presentation on your original receipt. If you do not have your receipt contact our customer service team at 1-800-465-6193 or [email protected].
Is there a time limit on returns or exchanges?
In store returns and exchanges must be made within 30 days from the purchase date of the item.
Online returns and exchanges must be made within 30 days from the shipment date of the item.
How do I cancel my order?
Special Orders cannot be canceled or amended after 24 hours of placing the order. Changes or cancelations made to special orders outside the initial 24-hour period are not eligible for a refund or refund of the deposit. Please note that all special orders are non-refundable, but they can be exchanged for another item of equal value or towards an item of greater value.
No returns or exchanges are allowed on custom orders. All sales are final.
What if the “do not remove” tag is removed?
Items are not eligible for a return if the "do not remove" tag is removed.
Updated 3/11/2021
